Support by Virtimo.
We are here for you. Personally and reliably.

24 hours a day, 7 days a week: With us, you are not contacting just any call center, but your specific support team that is familiar with your solutions and environments and is an expert in all modules and functions of our product portfolio.

How you approach us is up to you, as we offer a variety of contact options for our support: by phone, email, or by use of our the Virtimo Support Portal.

• Phone: +49 30 555 744 044
• E-Mail: 65]@>:EC:GoEC@AAFD
• Virtimo Support Portal: https://support.virtimo.de

If you do not yet have access to our Support Portal, you can register HERE. Within the Support Portal you will also find our knowledge database with a range of helpful content.

To ensure that the entire Virtimo team can support you at the same high level of quality, we conduct regular internal training courses to guarantee operational and functional knowledge.

For us, support does not mean waiting for you to come to us with your questions. We continuously and proactively develop suggestions for improvement and provide you with analysis tools for quality assurance of your client-specific processes and IT systems.

Your direct contact from the Virtimo team supports you reliably and competently with their expertise:

• Functionally, concerning the essential processes, use cases and areas of application of the implemented solutions and business processes
• Technically, concerning the products INUBIT, IGUASU, BPC and VIMON as well as the solutions Virtimo Communication Service, BIPRO, Market Communication Service, Market Process Manager, Publication Framework, Redispatch 2.0 and WebEDI
• Technically, concerning the base technologies in use [BSI AS4, AS2, FTP, REST…]